SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ADAWATECH (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adawatech.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
OK. Works
Bought 2 units in same package and not taxed, the product arrived with 57 days calendar and well packed, if want see unboxing videos AliExpress products in larger quantities for resale here in Brazil access my youTube channel, search for: Douglas Thomaz ..
All the rules, still did not dive)))) sorry only one thing, you can not read the sent message completely, if the "yes" "no Tipo shows, but the prediction does not show.(((((
Minus no protective film included
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very accurate as advertised fast delivery too thanks guys
Excelente
I like very good quality of the product mind you and then I will put more opinions on the
Estou satisfeito
Very satisfied
The clock is good, everything works, up to the Tambov region went 1.5 months
Before Ukraine in 45 days, shipping was Singapore Post so long. The clock came in integrity, it was happy for hours, though there were problem moments with connection to the phone, now it remains to be checked in practice. Thank you to the store and the store! Recommend.
Fast delivery .Good store
It was very long 57 days, the clock looks solid everything works, not very pleased with the FFIT application there is no way to add applications for notifications such as VKontakte.
The order came exactly on the day of calculation, the product is satisfied, everything is as in the description, for a week of use there are no complaints, although a little lies the pedometer and the measurement of the pulse with pressure. Legitimate with the phone immediately, there was a translation, a little corny, but I think then it will still be updated and it will get better! The store is honest, did not deceive, I advise everyone!
Good store fast good quanlite has seen thank you
It works better with iOS, but the multifunctional usage time is shorter than described (max 5 days without heart rate always on and spot mode. Only step counter, sleep detection and notifications). The other functions work properly.
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The product came quickly quality product charging keeps an excellent month without recharging I'm just delighted. The goods correspond to the purchase.
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Thank you. All super))
The goods came in two weeks. The quality is excellent, everything corresponds to the description.
All is well, shipping very fast big store
It came in less than 20 days. I am delighted
Very quickly came the order. Everything corresponds to the description. Quality pleased