SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ADAWATECH (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adawatech.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product, perfect sound as in AD, arrived very early arrived with 23 days!
Like the item arrived as the description, very hope return to do business with you.
Comprei 3 fones. Chegaram em 15 dias e vinheram bem embalados e funcionando perfeitamente. O
Relaci
All the good only packing a slightly crumpled acamulator for 70 prcents is charged
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Great product, the. Headphones are. very good, great volume, various commands, still not found to serve the USB input, manual in English, lol recommend these headphones. Top, arrived before. schedule .... Well packed .... Still Comes 4 extra rubbers parts, different sizes, large, medium and small ..
Beautiful product, first, I thought an earpiece not loading but after a little fumbling gieng he good loading. The sound and volume is fine shipping reasonably fast over all super satisfied!!!
Excellent quality, very thank, came early.
Amazing headphones, the store is really kind and friendly. Highly recommended.
Est
Great product recommend, arrived on time!
excelente calidad, mi hijo est
Excellent product! Arrived very well packed, super safe! Great Sound, pairing excellent, handle a good distance! Loved the designer and the double color. Very modern. Bought one for me and my boyfriend, he also loved!
muito top
recebi hoje ainda estou testando mais o som
White I have the same year and is satisfied, then invited well Imag. Headset excellent.
Arrived fast and already tested, are very good. Worked with the phone and notebook. Just could not answer calls WhatsApp, but calls normal met and with a very good audio.
el pedido tardo un poco m
This was my first here on AliExpress and am very pleased with the shop service, safety payment and fast delivery. The product arrived very well packed and in perfect condition, moreover fully met the propaganda that motivated my purchase, then recommend without resti