We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (16)
4 Stars (0)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
5 Jun 2019 13:14
It took awhile to receive them in Canada, almost 2 months.
4 Jun 2019 14:55
Get everything right. Well packed. AND fast, because was sent on Brazil.
4 Jun 2019 00:04
as usual everything in perfect order
3 Jun 2019 23:27
Good product, shipping long before expected very happy with purchase
3 Jun 2019 12:25
Very good hearing aids, listen well, bring an additional silicone pack for the headphones
3 Jun 2019 11:12
Good quality, great sound!!!
2 Jun 2019 13:51
I ordered these headphones for the second time. For two months, the goods the store never sent. Opened dispute (buyer's protection expires), seller offered to send similar goods of different color or similar goods, which i refused, then asked to close this dispute and open dispute (with the condition of the age of the goods, which was not sent to me), the provocation of the seller was not commanded, waited for a decision from alieksпрес, alieksпрес returned the money.
2 Jun 2019 08:17
This time I bought for gifts, but I already bought that once and they were awesome.
1 Jun 2019 12:49
The parcel was not tracked, the goods were not delivered, opened a dispute, the money was returned. In any case, do not agree to the cancellation of the dispute!!!
1 Jun 2019 11:09
excellent product. fast shippment.
30 May 2019 14:56
Fast delivery, i order the 3rd pair of such headphones, everything is super. Asked the store to make a discount as a permanent buyer-ignored my request.
29 May 2019 11:22
Good headphones. With the store did not communicate, the goods were sent quickly, came in 2 weeks.
28 May 2019 23:23
2. day delivery for now I love to use the sound nice
27 May 2019 13:42
Perfect arrived before the expected! Recommend, very
27 May 2019 12:03
Recommend to ALL the store and the store am Rio-, goods arrived MEGA SUPER fast purchased in own store Bluedio with deposit here in Brazil took 3 days, perfect all tested and working can buy without fear follows the product picture, well packed by passing vaaaaaaaaaleu!!!!
27 May 2019 00:10
I had used quality product before store is very good helping with everything.
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