We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (16)
4 Stars (1)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
5 Jun 2019 03:15
Looks great, hope charges also. It came all days in 10. i will add later
5 Jun 2019 02:55
To moldova fast delivery, all whole, not tracked. decent quality baseus everyone knows, i recommend this store
4 Jun 2019 20:17
It looks excellent.
4 Jun 2019 09:16
Baseus as always on top! It came to moscow for 3 weeks.
4 Jun 2019 07:29
Charging super! Work perfectly
4 Jun 2019 07:11
Quality at height, came in 15 days, the packaging looks expensive and prestigious.
4 Jun 2019 04:06
Received intact, excellent packaging. I recommend the store and the store.
3 Jun 2019 23:04
Looks beautiful. At idle only quietly buzzes like a mosquito. You can hear only by attaching to the ear.
3 Jun 2019 21:06
Long delivery, almost 2 months.
3 Jun 2019 18:48
l love the charger. I have been using it for more than two months. I will still buy another one.
3 Jun 2019 13:38
3 Jun 2019 06:29
Product exactly like description, looks like good quality.
3 Jun 2019 05:35
5 stars, good service, good product quality and pretty fast. Only one hit "the manual does not come in spanish.
3 Jun 2019 03:05
Works. Charges quickly
3 Jun 2019 01:45
Good quality, quickly arrived, recommend
3 Jun 2019 01:22
Just fire! The packaging did not even crumple. Fast shipping. I recommend.
2 Jun 2019 22:17
Quality at a height as usual at baseus, the only thing is very heated when charging ipad 2.
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